Refund policy
Returns Policy
If you wish to return an item, please email us at littledreamerspace@gmail.com within 7 days of receiving your parcel. We will provide you with the necessary instructions for the return process.
As a small business, we are currently unable to cover return shipping costs. All return shipping fees are the responsibility of the customer.
Return Conditions
To be eligible for a return:
- Items must be unused, unworn, and in their original packaging
- Items must be in the same condition as when received
- Return shipping costs are borne by the customer
- Once we have received and inspected your return, a refund (excluding original shipping fees) will be processed within 14 days via your original payment method
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at littledreamerspace@gmail.com so we can assess the issue and make it right.
Non-Returnable Items
The following items are not eligible for returns:
- Jewellery, due to hygiene reasons
- Custom or personalised items
- Sale items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Incorrect Items
If you receive an incorrect item, please email us at littledreamerspace@gmail.com for assistance. The item must be returned unworn, undamaged, and in its original packaging.
If the correct item is unavailable, a full refund will be issued.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
Items returned in a condition that is not original, or with missing or damaged parts not due to our error, may only be eligible for a partial refund.
Returns received more than 30 days after delivery are not eligible for a refund.